Terms and conditions

Please carefully review the terms and conditions of the Initial Consultation Agreement and provide your consent to be bound by them prior to the consultation.

Effective Date: 01 Jan 2022
Last Updated: 01 Jan 2026

These Terms and Conditions (“Terms”) govern the use of the website and services provided by ATA Immigration, operated by Iryna Atamanchuk, Regulated Canadian Immigration Consultant (RCIC), IRCC License No. R712265 (“Consultant,” “we,” “us,” or “our”).

By accessing this website, booking a consultation, purchasing services, or otherwise engaging with ATA Immigration, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use this website or any services offered.

Professional Credentials and Scope of Services

Iryna Atamanchuk is a Regulated Canadian Immigration Consultant (RCIC) in good standing with the College of Immigration and Citizenship Consultants (CICC), holding license number R712265. These Terms and Conditions govern all services offered by ATA Immigration Services (the "Firm"), including but not limited to immigration consultations, application assistance, and any other immigration or settlement services listed on our website. By using our website, booking a consultation, or engaging our services, you acknowledge and agree to these Terms and Conditions.

Not a Government Agency: ATA Immigration Services is a private immigration consulting firm, not a government agency. We can advise and assist you with Canadian immigration and citizenship applications, but issuance of visas, permits, or citizenship certificates is solely the responsibility of Immigration, Refugees and Citizenship Canada (IRCC). While we commit to providing diligent and professional service, we do not guarantee any specific outcome, as final decisions are made by the Canadian government.

No Legal Representation without Agreement: An initial consultation or interaction with our Firm does not establish any representative relationship with IRCC or the Canada Border Services Agency. Booking a consultation or using our website does not authorize Iryna Atamanchuk or ATA Immigration Services to act as your legal representative in immigration matters. Should you wish to have the Firm represent you in an immigration application or proceeding, a separate written retainer agreement will be required following the consultation. This consultation and advice provided are for informational purposes only, and any further services must be confirmed through a distinct Service Agreement.

Purpose of Consultation

The initial consultation (whether online, by phone, or in-person) is intended to:

Learn about your individual immigration situation and gather relevant information from you. You will be asked about pertinent details such as your background, goals, and any specific immigration matters of concern.
Answer your questions regarding Canadian immigration laws, regulations, or programs to the best of our ability.
Identify potential immigration options or strategies available to you and, where possible, discuss the pros and cons of these alternatives.
Help you determine next steps or a general plan of action for your immigration journey.

All advice provided during the consultation is based on the information you provide and on current Canadian immigration laws and policies at the time of the meeting. Please note: Canadian immigration law and program requirements change frequently, and information given is current as of the consultation date. The consultant is not responsible for any changes in law or policy after the consultation that may affect your case.

Limited Scope: The initial consultation is a one-time service limited to providing general advice and guidance on the topics discussed. It does not include detailed document review or form preparation, nor does it cover ongoing support beyond the meeting. (For example, initial consultations do not include comprehensive review of application forms or supporting documents due to time constraints.) If you require a technical document review or a longer-term engagement, those services would be subject to a separate agreement or a specialized service package.

Client Responsibilities and Consultation Requirements

To get the most out of our services and to maintain an efficient process, you as the Client have certain responsibilities:

Complete Intake Form Before Consultation: To receive a consultation, you are required to complete the intake form or questionnaire provided by ATA Immigration Services prior to your scheduled consultation. This form gathers essential background information and allows us to prepare for your session. If you have made a purchase and paid for a consultation but fail to fill out the required form in advance, Iryna Atamanchuk reserves the right to cancel your consultation at her discretion. Such a cancellation may be treated as a missed appointment (see Cancellation Policy below).
Provide Accurate and Honest Information: You must provide truthful, accurate, and complete information to the consultant. Any information or documents requested by the RCIC should be provided in a timely manner, and all documentation must be in English (or with certified translations as required). All relevant facts, even if they seem unfavorable, must be disclosed. Failing to fully disclose material information or providing false/misleading information can seriously affect the quality of advice and outcomes. In fact, if you knowingly provide inaccurate or false information, ATA Immigration Services reserves the right to terminate the service agreement immediately, and any obligations we have under this agreement will become null and void while your financial obligations (fees due) remain in effect.
Client Decisions and Use of Advice: Any decisions you make before or after the consultation are your own responsibility. We will provide guidance, but we are not liable for decisions you take based on the consultation advice. The consultant will not be responsible for any consequences (legal, personal, or otherwise) of actions you choose to take following the consultation.
No Guarantees: The consultant will give you candid and professional advice to the best of her knowledge, but no promises or guarantees can be made regarding your eligibility, the outcome of any application, or success in any immigration program. The Canadian immigration system is complex and competitive; ultimate outcomes depend on government authorities and factors beyond our control. You acknowledge that obtaining a visa, permit, or immigration benefit is at the sole discretion of IRCC and other government agencies, not the consultant. Our role is to assist and advise, not to guarantee any result.
Direct Correspondence from Authorities: If you are not yet under a formal representation agreement and any immigration authority contacts you directly during the period we are consulting, you should inform the consultant promptly for guidance. (Under a formal retainer, we would handle such communications on your behalf.)
Updates and Changes: You agree to promptly inform us of any changes in your personal circumstances that could be relevant to your immigration matters. This includes changes in marital status, family composition, employment, contact information, or any new developments in your case. Keeping us informed ensures advice given is up to date and appropriate.

Fees and Payment Terms

Consultation Fees: The Client agrees to pay the consultation fee as listed on our website or scheduling page for the selected consultation service. All consultation fees are due in full at the time of booking and must be paid through the website's payment system or any payment method specified (e.g. credit card or e-transfer). Prices may be subject to applicable taxes or processing fees, which will be indicated at checkout.
Earning of Fees: Consultation fees cover the preparation for and time spent in the initial meeting. Once the consultation begins and professional advice is provided, the fee is considered earned. If a consultation does not occur (e.g., due to a cancellation in compliance with our policy), see the Refund/Cancellation terms below for how fees are handled. Aside from the scenarios outlined in the Cancellation & Refund Policy, all fees for consultations are non-refundable.
Credit for Future Services: (If applicable) Should you decide to retain ATA Immigration Services for further representation (e.g., hiring us to prepare and submit your application) within a specified period after your initial consultation, we may credit a portion of the consultation fee toward the full service fee. For example, some competitors offer to deduct the consultation fee from a larger service package if hired within a few weeks. If such a policy is in effect, details will be provided in your service agreement. (Please ask during your consultation if you're interested in this option.)
Payment Methods: We accept various payment methods as indicated on our site (such as major credit cards or electronic transfers). Payments are processed via secure third-party platforms; ATA Immigration Services does not store your credit card information on our servers beyond what is necessary for the transaction.

Cancellation, Rescheduling, and Refund Policy

We understand that schedules can change. The following policies apply to cancellations or rescheduling of consultations:

Client-Initiated Cancellations: If you need to cancel or reschedule your consultation, you must provide sufficient advance notice by email or through the booking system. For a full refund of the consultation fee, a minimum of 24 hours notice prior to your appointment is required (business days). Cancellations made with at least 24 hours advance notice will receive a 100% refund of any fees paid (minus any non-recoverable transaction charges, if applicable). You also have the option to reschedule with no penalty if you give at least 24 hours notice.
Short-Notice Cancellations: If you cancel on short notice (less than 24 hours before the appointment), or fail to complete the required intake form in time (resulting in a last-minute cancellation), we reserve the right to retain up to the full consultation fee as a late cancellation fee. We will typically treat this as a forfeiture of the prepaid fee because we set aside that time for you and may not be able to fill the slot on short notice.
No-Shows: If you do not attend your scheduled consultation at the appointed time and did not provide notice, it will be considered a "no-show". No-shows will not receive any refund of the consultation fee. You may be required to book a new consultation (with a new fee) if you still wish to receive advice after a no-show. Please note: Being more than a certain grace period late (e.g., over 15 minutes late to a 30-minute meeting without communication) may be treated as a no-show at our discretion, since it may not be feasible to conduct a meaningful consultation in the remaining time.
Rescheduling: If you wish to reschedule rather than cancel, and you provide at least 24 hours notice, we will accommodate one reschedule without any penalty. The consultation can be moved to a new available time slot as agreed. Rescheduling requests with short notice (less than 24h) may be treated as a cancellation and re-booking, at our discretion, especially if we cannot fill your original slot.
Consultant-Initiated Cancellations: In the rare event that we must cancel or reschedule (for example, due to unforeseen circumstances on our side), we will notify you as soon as possible. You will be offered the choice of rescheduling to the next available convenient time, or receiving a full refund of the consultation fee if you prefer not to reschedule. We will do our best to accommodate you promptly if such a situation occurs.
Length of Consultation and Delays: The consultation is booked for a fixed duration (e.g., 30 or 60 minutes as per service chosen). If you are late to the appointment, the consultation may still end at the originally scheduled end time out of respect for other clients, meaning less time for you. If time permits and our schedule allows, we may continue the session, but this is not guaranteed. If you anticipate being late, please inform us as soon as possible. If you are significantly late, the consultant may treat the session as a no-show and end the meeting without a refund, depending on the circumstances. On our end, if we are running behind schedule, we will still ensure you receive your full allotted time either by extending the session or making other arrangements.
Missed Pre-Consultation Requirements: As noted, completing the intake form before your consultation is mandatory. Failure to do so can result in cancellation. If we cancel your consultation because you did not complete the required pre-consultation form or provide necessary information on time, it will be treated similarly to a late cancellation or no-show, meaning you may not be entitled to a refund in that scenario. The onus is on the client to fulfill pre-consultation requirements to avoid losing the session.
Refund Processing: Approved refunds (e.g., for timely cancellations or our own cancellations) will be processed back to the original payment method. Please allow a few business days for the refund to be reflected, depending on bank processing times. Refunds will be in Canadian dollars and ATA Immigration Services is not responsible for currency exchange differences or fees charged by your payment provider.

Confidentiality and Privacy

We value your privacy. All information and documents you provide to ATA Immigration Services are kept strictly confidential. The consultant and any staff or agents of the Firm will not disclose your personal information to any third party without your explicit consent, except as required by law. This confidentiality obligation covers all communications, documents, and details of your case.

Use of Information: The information you share is used solely for the purpose of providing immigration consulting services and advising you. We may collect and store your data in secure systems. By engaging our services, you consent to our use of your information in connection with providing advice or representation to you. We adhere to applicable privacy laws and regulations in Canada regarding the handling of personal information.
Regulatory Oversight: As a licensed immigration consultant, Iryna Atamanchuk is bound by the Code of Professional Conduct and confidentiality rules of the CICC. This professional duty to keep client information confidential is taken very seriously and is a key part of the ethical standards we follow.
Electronic Communication: You agree that we may communicate with you and exchange documents via electronic means (email, online forms, video calls, etc.). While we strive to use secure methods and tools, please be aware that no electronic communication is 100% secure. By using our services, you accept the inherent risks of electronic communication. We will use our best efforts to protect your data (e.g., secure email practices, encrypted storage where feasible), but we cannot guarantee absolute security of information shared via the internet. If you prefer special arrangements for communication (e.g., in-person only or using specific encrypted channels), please discuss this with us.

Disclaimers and Limitation of Liability

General Information Only: Any content on our website or provided in newsletters, blogs, or social media is general in nature and not legal advice for your specific situation. While we aim to keep information up to date, immigration laws and policies change frequently, and there may be inaccuracies or outdated information. Do not rely on website content alone for making decisions; always consult directly (through a formal consultation) for advice tailored to your circumstances. ATA Immigration Services assumes no liability for actions taken by individuals based solely on information on our website or publications.
No Guarantee of Outcome: As stated, we cannot and do not guarantee any particular result in your immigration matters. No consultant or lawyer can guarantee success. The role of ATA Immigration Services is to advise and assist; the outcome (such as visa approval or processing times) depends on government authorities. Delays, denials, or changes can occur due to factors outside our control (such as changes in immigration policy, government backlogs, or errors by third parties). We are not responsible for rejection of applications or delays caused by factors outside our control, including but not limited to incomplete client-provided information, postal/courier issues, or governmental processing issues. We will perform our services to a high professional standard, but no liability is assumed for external factors.
Limitation of Liability: To the maximum extent permitted by law, the liability of Iryna Atamanchuk and ATA Immigration Services for any claim arising from the provision of services is limited to the amount of fees paid by the client for those services. In other words, we are not liable for any indirect, consequential, or additional damages. For example, if an application is refused by the government, you may not claim damages from us for lost opportunities, emotional distress, wages, etc. Our commitment, in the unlikely event of an error on our part that materially affects the outcome of your case, is to correct the error if possible and/or refund the professional fees you paid for that portion of service. This refund (if warranted) would be strictly limited to the fees you paid to us; it will not include any government fees or third-party costs you incurred, since we cannot recover those for you.
Client Fault or Misrepresentation: If an application or outcome is negatively affected by misinformation or omissions on the client's part, or by the client's failure to follow instructions or provide documents, the consultant bears no liability for those results. It is important that you comply with all guidance and remain truthful. Should a visa be denied or any issue arise due to false information provided by the client, the responsibility lies with the client.
External Websites and Tools: Our website might contain links to official government websites (e.g., for verification of consultant license or immigration resources) and other third-party resources. These are provided for convenience. We do not endorse and are not responsible for content on third-party sites. Use of external links is at your own risk.

Professional Ethics and Dispute Resolution

Iryna Atamanchuk is a member in good standing of the College of Immigration and Citizenship Consultants, and as such, adheres to the CICC's Code of Professional Conduct and ethical guidelines. You can expect services to be delivered in a conscientious, diligent, and honest manner, in line with these professional standards. If at any time you have questions about our professional obligations or the Code of Conduct, we can direct you to the relevant provisions.
Dispute Resolution: In the unlikely event of a dispute or dissatisfaction with our services, both the client and the consultant agree to make a good-faith effort to resolve the issue between themselves first. Communication is key; please bring any concerns to our attention in writing (email is acceptable) and allow us an opportunity to address them. We will respond to any written complaint or dispute notice within 14 days.

If we are unable to resolve the matter to mutual satisfaction, you, as a client, have the right to escalate the issue. Iryna Atamanchuk, as an RCIC, is subject to the Complaints and Discipline process of the CICC. Unresolved disputes may be submitted as a formal complaint to the College of Immigration and Citizenship Consultants. Information on how to file a complaint, and the related procedures, can be found on the CICC's official website (college-ic.ca). The CICC will then review the complaint and take appropriate action in accordance with their regulatory framework. We hope it never comes to that, and we are committed to professionalism and client satisfaction to avoid disputes.

It is also noted that by engaging our services, you acknowledge having been informed of your right to complain to the regulator if needed, and that you have read or are aware of the CICC Code of Professional Conduct.

Governing Law and Jurisdiction

These Terms and Conditions, and any contracts or services provided pursuant to these terms, shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein. By engaging ATA Immigration Services, you agree that any legal action or proceeding relating to our services shall fall under the jurisdiction of Ontario.

Acceptance of Terms

By proceeding to use our website, book a consultation, submit information, or otherwise engage ATA Immigration Services, you indicate that you accept and agree to these Terms and Conditions. If you do not agree with any part of these terms, you should refrain from using our services or website.
Payment of consultation fees and the act of booking a consultation signify your acceptance of all the above terms governing the consultation. If you have any questions about these Terms and Conditions, we encourage you to contact us for clarification before proceeding with a consultation or service.
Acknowledgment: You acknowledge that Iryna Atamanchuk has provided all necessary disclosures about her status as a licensed immigration consultant, and that these Terms and Conditions are intended to create a clear understanding of the rights and obligations of both parties. Both the client and the consultant agree to act in good faith in fulfilling the commitments outlined herein.

Last Updated: 01 Jan 2026

Note: The information on this page is intended to set out our business terms. It is separate from any specific Service Agreement or Retainer Contract that might be signed for full representation services. In case of any discrepancy between this general Terms and Conditions page and a signed Retainer Agreement for a specific case, the signed agreement's terms will prevail for that case. Nonetheless, core principles (confidentiality, no guarantee of outcome, client duties of honesty, etc.) apply across all engagements.
Thank you for choosing ATA Immigration Services. We look forward to assisting you with your Canadian immigration needs in a professional and transparent manner. If you have any questions about these terms, please contact us before your consultation. We are here to help and ensure that you fully understand the conditions of our service.

Thank you for choosing ATA Immigration Services. We look forward to assisting you with your Canadian immigration needs in a professional and transparent manner. If you have any questions about these terms, please contact us before your consultation. We are here to help and ensure that you fully understand the conditions of our service.